TECHNICAL SERVICE
The technical service for the building is provided by Engie Sp. z o.o., which is responsible, among other things, for repairs or clarifying technical issues in the leased premises.
Pro tip
Need help with some minor maintenance work? No problem! The technical service provides “handyman” services for a fee.
Reporting malfunctions
Malfunctions happen even in the best building. However, in our building, they are nothing to worry about. Simply report the fault and we will take care of the rest. There is one proviso, however: only the person designated by the office tenant to do so can report a malfunction. The manner of reporting is up to you, you can do it by email, phone, directly in the service or through the Engie Desk app.
REPORTING A MALFUNCTION VIA THE ENGIE DESK APP
Log into the Engie Desk.
Select „New request”.
Fill in the mandatory fields (marked with a red asterisk):
a) select the type of notification,
b) specify the priority of the notification,
c) complete the notification description and add photos or files if necessary.
Save the notification.
You will receive regular updates on the status of your application (“open”, “in progress”, “pending”, “closed”), the action taken and any costs associated with your request. You can comment on how your request is progressing during the process.
Once the malfunction has been eliminated by the technical service, the request will be closed.
The property manager provides technical assistance from Monday to Friday between 8:00 a.m. and 6:00 p.m. The response time to a request – depending on its priority – is approximately 30 minutes. If you are unlucky and the malfunction occurs on a non-working day, on a holiday or at night, please contact the property technical manager directly. You will find his phone number below. In this case the response time of the maintenance technician is extended to 2 hours upon request. The service is charged according to the rates for technical staff working hours.
Contact us
Do you wish to know more, or maybe need some help? Our team is waiting for you! Below you will find contact information about matters relating to this section.
Przemysław
Piotrowski
