Couriers

Reception

Receptions employees have their hands full to ensure the security of building users, to respond to their needs, and also to ensure the smooth visitor flow. That is why they are not involved in courier collection.

Pro Tip

Ordering a shipment? Don’t forget to specify which part of Green Horizon your office is located in.

Small and medium parcels

Couriers with parcels of medium size or less should use the main entrance. Any bulky packages, such as furniture, a photocopier or an overgrown date palm, would have trouble fitting through the revolving door. For these, the side door next to the main entrance is intended. Please see the section on larger deliveries for details.

Delivery zone

All deliveries in either large quantities or of considerable size should be arranged so as not to interfere with building access by other users. There is some reciprocity to it: the users won’t impede the unloading and transfer of goods to their destination. Therefore, such operations can only be carried out after 5 p.m. and on Saturdays and Sundays. They must also be reported by email to the property manager and building security in advance. At least to avoid… another large delivery. The notification shall include the planned delivery date, details of the supplier and employees who will provide this service in the building, details of the weight, size and type of the equipment to be delivered, and details of the tenant representative responsible for coordinating the delivery.

Large deliveries enter the building through a side door located right next to the main entrance. This ensures that your courier does not get stuck in the revolving door.

Pro tip

We accept really large deliveries. However, the total weight of vehicles entering the courtyard of the complex must not exceed 15 tonnes. Please notify your suppliers accordingly.

STEP BY STEP DELIVERY ORGANISATION

STEP 1

If your delivery is large or includes bulky items such as furniture or armoured cabinets, it can only be delivered on weekdays between 5 p.m. and 7 a.m. or at weekends.

STEP 2

Give at least three days’ written notice of the delivery to the property manager. Specify the date of delivery, the supplier’s details, their staff, the size and type of equipment to be delivered and the details of the tenant representative coordinating the delivery.

STEP 3

The manager will determine the method of delivery: the routes for delivering the materials, the parking place for the delivery vehicles, the appropriate lift and the way in which it should be secured against damage, as well as the rules for the delivery personnel to enter the building. He will also determine whether it is necessary to order a waste container. Any additional costs arising from the delivery shall be borne by the tenant.

STEP 4

It is forbidden to bring in any equipment or materials through the main entrance, unless permitted by the manager or security. It is also forbidden to obstruct other tenants of the building during deliveries, to block other lifts and to block passages, including in the underground car park.
Please note that only rubber-tired trolleys are permitted. The floor must be kept free of dirt.

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